CONTACT US

Our customer support team is available to help with product questions, compatibility information, order status, shipping, returns, refunds, and post-purchase assistance.

Email: support@vortix.shop
Phone: +1 (202) 573-5729
Business contact address: 1490 Jefferson Rd, Hoffman Estates, IL 60169, USA

When contacting us about an existing purchase, please include your full name and order number. For a damaged, incorrect, or defective product, please also include a short explanation and clear photographs of the product, packaging, shipping label, and serial number when applicable.

We aim to respond to customer inquiries within two business days. Please do not send a return without first contacting us and receiving return instructions.

For information about delivery and returns, please review our Shipping Policy and Return and Refund Policy.